COVID-19 Protocol Updates

March 30,2020

We have made a temporary change in our phone line hours. Our new temporary weekday phone hours are Monday- Friday 8a-12:30p & 2p-4:15p. We thank everyone for their understanding as we make some changes while we work thru this COVID-19 pandemic. 

March 26, 2020

 

Greetings to our patients and families:

The providers and staff at Greensboro Pediatricians hope that everyone is staying well, washing their hands and social distancing as much as possible to prevent the spread of COVID-19. Please know that the safety of our patients and families is our utmost concern.

 We understand that this may be a difficult time for your family, and we want to make sure that you can connect with your provider when needed without the inconvenience of leaving your home.

 With this in mind, Greensboro Pediatricians is now offering telemedicine services (also known as telehealth or virtual visits) for a variety of acute issues for our patients ages 2 and over as well as some rechecks of chronic conditions. Several common pediatric illnesses can be diagnosed and treated effectively from the convenience and safety of your home through the use of audio and video visits with our providers. 

 Examples may include:

  • cough and cold symptoms
  • pink eye
  • vomiting and diarrhea
  • rashes
  • seasonal allergies
  • mild sprains/strains 

 

Please call our office at 336-299-3183 for information to determine whether your concern is appropriate for a telemedicine visit.

In these unprecedented times, several insurance carriers are covering telemedicine services as a part of your current health plan. In order to better serve you and your family, please contact your insurance carrier to determine your coverage for telemedicine visits as copays and deductibles may apply.

We also want to remind everyone of our online features, such as making payments on our website or using your patient portal to request refills, appointments, or even message your pediatrician. These features will help give some relief to our busy phone lines & allow you to accomplish things on your own time.  

We at Greensboro Pediatricians continue to strive for excellence in providing quality care to our patients. Thank you for entrusting us with your child’s care. 

 

March 16, 2020

 

Dear Greensboro Pediatricians Families,

We are committed to maintaining a safe environment for patients, families, and staff. As concern and understanding about the novel Coronavirus (COVID-19) grows, we want to assure you we are taking action to implement any new guideline issues by the Centers for Disease Control and Prevention (CDC) and state health department. In light of the potential risks associated with COVID-19 we have adopted the following protocols for the immediate future.

Well Visits:
We will see well visits in the morning hours before sick visits. We are prioritizing those aged 15 months and younger, in order for them not to fall behind on necessary vaccinations. If your child is ill at the time of their well check, you may be asked to reschedule to a different time.

Sick Visits:
All providers will see sick visits in the afternoon. If a sick visit is deemed necessary in the morning our on-call physician will see them in restricted rooms of our building. Please make sure to let us know when booking or call ahead if your child has a fever. All patients presenting with a fever are to be roomed immediately, if there are no rooms available you may be asked to wait in your car to minimize exposure to others. We strongly discourage unplanned walk-in visits during this time.

All Visits:
For all visits we encourage families to restrict appointments to only the patient and one primary caregiver. Caregivers over the age of 60 and/ or with existing lung disease, heart disease or diabetes please avoid our office unless there is no alternative.

Please be aware that staff may be in gowns, gloves, face mask, and eye protection. We do not want to transfer any germs to you and we also want our staff to stay healthy so we can continue to serve you.

Thank you for entrusting your child’s care to Greensboro Pediatricians

 

March 11, 2020

 

Image result for coronavirus

 

We are closely monitoring the evolving Coronavirus (COVID-19) outbreak. The risk of contracting the virus in our area remains low. 

 If you are concerned your child has Coronavirus or you have returned from ChinaSouth KoreaJapanIran or Italy in the past month, please call our office. Do not come to the office without an appointment. In addition we will be implementing protocols during our registering/ check-in process. We appreciate your patience as we take these steps to better treat and protect our patients. 

 We will continue to update you on our website & Facebook as more information becomes available.

 Please refer to these trusted sites for more information : CDC  NC Department of Health and Human Services 

Another good resources is the North Carolina Department of Health and Human Services has set up a hotline for the general public at 1 866-462-3821

 

Thank you for entrusting your child’s care to Greensboro Pediatricians.